03 Jul JONDO’s Approach to Customer Support for Print-On-Demand
Customer Success & Voice of the Customer
At JONDO, we believe that empowering our customers with knowledge and tools is essential for long-term customer success. We provide educational resources, guides, and tutorials to help you navigate the world of print on demand. Through our Voice of the Customer program, we regularly work with customers to evaluate areas for improvements and develop the solutions to refine our processes.
Customer Service Tools for Small Business to Large Brands
Education is key. By offering our customers a knowledge base consisting of guides, assets, and other related resources, we set them up for success in their print-on-demand journey. The JONDO Blog regularly features helpful articles that focus on different parts of running a POD business such as setting up print ready files, white label branding, product tips, emerging market trends, and others. Our API Dashboard contains an insightful guide to seamlessly walk customers through the process of integration. For users of JONDO GO, an informative FAQ page addresses common questions.
The next step of print-on-demand customer service entails self-service tools that allow JONDO’s customers to be able to quickly resolve their own issues. On our API Dashboard, API customers have the ability to make multiple changes to their orders including: changing addresses or ship types, rushing orders with redos, canceling orders, and canceling items within an order. Small business customer service is also important so on our JONDO GO platform, customers can redo and duplicate orders or cancel orders (before they hit the production stage). JONDO customers also have access to a diverse library of creative assets to aid their store setup.
Voice of the Customer
What is Voice of the Customer? VOC is a dedicated program we have incorporated in order to analyze our processes based on feedback from our customers and create effective solutions to any shortcomings. Voice of Customer is an important program as it gives meaningful weight to customer issues so that they may be resolved not only for those specific customers but for future related issues as well. In cases where there are order issues, our customer service team works in conjunction with quality assurance and the customer throughout the full process in order to ensure a successful and satisfactory solution. Voice of the Customer has enabled JONDO to continually improve our processes year after year.
In cases where direct contact is required, our customer service team is committed to answering questions, addressing concerns, and providing our customers with the insights they need to make informed decisions and stay ahead of the curve as they grow their wall décor print-on-demand business. If you are interested in learning more about how you and JONDO can achieve customer success together, reach out to us via the form below.